Dear Users,
By using the services of the TMSYS Group, you entrust us with your information, including personal data.
This Privacy Policy is intended to help you understand what data we collect, the purpose behind it, and how we use it.
1. Data Source
We process data provided by you through website forms, phone calls, or direct contact. We may also process data shared with us by third parties.
This policy applies to data concerning our business partners and does not cover data of employees or collaborators of the TMSYS Group.
2. Scope of Data
Providing data is voluntary. This typically includes data necessary for account or file access, such as:
- Full name
- Email address
- Phone number
- IP address (via cookies)
The exact data processed may vary depending on the form or interaction. Details can be found on relevant pages or by contacting our Data Protection Officer (contact below).
3. Data Controller
The controller of your personal data is the TMSYS Group, represented by:
TMSYS Sp. z o.o.
ul. Sołtysowska 12A/4, 31-589 Kraków, Poland
NIP: 945-215-21-44
The group includes:
TM SYS Sp. z o.o., MT Partner Sp. z o.o., MT Partner s.c., VPI Polska Sp. z o.o.
Contact regarding data protection:
📬 ul. Ciepłownicza 23, 31-574 Kraków
📧 Email: IODO@tmsys.pl
4. Data Protection Officer
A Data Protection Officer (DPO) has been appointed.
You can contact them via:
📬 ul. Ciepłownicza 23, 31-574 Kraków
📧 IODO@tmsys.pl
5. Purpose, Legal Basis & Retention Period
| Purpose | Legal Basis (GDPR) | Retention |
| Contract/order execution, technical support | Art. 6(1)(b) – performance of contract | Until contract expires or legal limitation period ends |
| Statistics, direct marketing, handling inquiries | Art. 6(1)(f) – legitimate interest | Until a valid objection is made |
| Marketing, newsletters, responses to inquiries | Art. 6(1)(a) – consent | Until consent is withdrawn |
| Legal obligations (e.g., invoices, complaints, claims) | Art. 6(1)(c) – legal obligation | As required by national law |
6. Cookies
Cookies may be used for:
- Analytics (visits, IP, device, last visit time)
- Saving preferences (layout, language, country)
- Site performance improvement
- Transaction and purchase support
- Advertising and profiling by third parties
Legal Basis: Art. 6(1)(a) – consent
Retention: Until cookie preferences are changed in your browser
7. Data Profiling
Your data may be processed to personalize marketing content. However, it is not used for automated decision-making.
8. Data Recipients
Your data may be shared with:
- Companies within the TMSYS Group
- Data processors acting on our behalf, under strict contracts and instructions
9. Your Rights (under GDPR)
You have the right to:
- Access, rectify or delete your data
- Restrict processing or object to it
- Data portability
- File a complaint with a supervisory authority
To exercise these rights, contact the Data Controller or DPO at IODO@tmsys.pl.
The availability of specific rights depends on the legal basis and purpose of processing.
10. Data Security
We take all necessary technical, physical, and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
11. Legal Notice
This Privacy Policy is for informational purposes and complies with the GDPR.
It is a protected work under copyright law.
Reproduction or use, in full or in part, for other purposes is prohibited.